Policies
     

Reservation Deposit

Reservations are highly recommended and appreciated. Reservations are guaranteed with a deposit of 50% of the full amount of a multiple night reservation or 100% of the amount of a one-night stay, including lodging tax.

Generally, from June 1 through the end of the third weekend of September a two-night reservation is required for weekends, holiday periods and at other special times. A minimum two-night reservation is required from mid- September through mid- October (Foliage Season) and from December 24 through December 31 (i.e., 2-day minimum applies on weekdays and weekends).

• Reservation modifications incur a $35 reservation system charge per room.

Cancellation Policy

We are a small B&B, and cancellations affect us significantly. We cannot be responsible for rooms due to late or canceled airline flights, family emergencies or illness, threat of bad weather or other travel-related mishaps, or changes in plans which may shorten your stay. While we do empathize, we must maintain our policy. Insurance is available to protect against any unexpected events through such companies as travelguard.com. Our policy is to never overbook rooms. When we reserve a room for you, we agree to turn away all other requests for the room you select and guarantee to hold it for the nights you reserved. We are unable to make exceptions to our cancellation policy.

Should you need to cancel your reservation: (See exceptions below for foliage season, Wassail Weekend, the Christmas season, and Dartmouth College graduation.)

• If your cancellation is received at least 14 days prior to your arrival date, you will receive a full refund minus a $35 cancellation fee per room. 
• If your cancellation is received less than 14 days but more than 48 hours prior to your arrival date, your deposit will be retained.
• If your cancellation is received within 48 hours of your arrival date, the deposit and any outstanding balance will be retained.
• No-shows, arrivals after the reserved date, or departures before the final date of a guaranteed reservation, will be charged the full amount of the reserved stay.
• All lodging reservations for weddings are subject to a 30-day cancellation policy with a $35 per room cancellation fee per room.
• Thirty days' notice is required for cancellation of reservations for foliage season, Wassail Weekend, and from December 23rd through January 2nd, to receive your deposit minus a $35 cancellation fee per room. If you cancel within 30 days, your deposit will be retained. If your cancellation is received less than 14 days prior to your arrival date, the deposit and any outstanding balance will be retained.
• Six months' notice is required for cancellation of reservations for Dartmouth Graduation weekend to receive your deposit refund minus a $35 cancellation fee per room.  If you cancel within six months of the Graduation weekend your full deposit will be retained. If your cancellation is received less than 14 days prior to the arrival date, the deposit and any outstanding balance will be retained.

• If the cancellation is received more than 90 days prior to the arrival date, we will refund the deposit less a $35 cancellation fee per room.
• If the cancellation is received between 30 and 90 days of the arrival date, 50% of the deposit refunded, with no additional cancellation fee.
• For cancellation of reservations with fewer than 30 days' notice, no refunds will be made, and the guest is responsible for the full reservation amount.

Arrival and Departure

Rooms are ready and guests are received between 3 PM and 6 PM. Departure time is 11 AM. Please notify us, if you will be arriving after 6 PM.

Late arrival is possible with prior arrangements. A limited number of arrivals as early as 2 PM are possible, only if arrangements are made at least 24 hours prior to arrival. There is a $50 service charge for early arrival.

Late departure is not possible as our housekeepers are on the clock, waiting for guests to check out to clean rooms.  There is a $50 service charge for guests who stay beyond 11 a.m.

PARKING AND INCLEMENT WEATHER

We share a driveway with our next-door neighbor, the Town Hall Theatre.  Pull into the driveway, and you will see our private, guest-only parking lot on the left.  If you have easy-to-carry bags, we suggest you park here before checking in (there is a short flight of steps from the driveway to the sidewalk to the front door). For guests carrying large bags, or during inclement, we suggest parking on the street in front of the Inn. But please note, from November 15 through April 15, overnight parking on the street is not allowed in front of the inn. You can easily move your car to the parking lot after checking in.

During the winter, spring, and during inclement weather, we may ask you to remove your shoes upon entering the inn. We have a mudroom/boot closet just inside the front door, and we do provide slippers for our guests.  For extra comfort, feel free to bring your own slippers/indoor shoes to wear while inside the Blue Horse Inn.

Payment

We gladly accept Visa, MasterCard, American Express, and Discover.
Gratuities are encouraged for the housekeeping staff and may be left at the guest’s discretion.

Children/Additional person in room

Most guest rooms accommodate a maximum of two guests. Two of our Suites (1 and 10) can accommodate ONE additional person on the sleeper sofa in the sitting room. Only children 14 years and older are welcome to stay with us provided that they are able to stay in a room with a parent or in their own room. We do not have fold-out beds. Two guests are permitted to occupy a room due to safety and health standards, with the exception of three guests in Suites 1 and 10.  There is a $35 nightly rate to accommodate a third person in Suites 1 and 10. If you are interested in booking the entire house and having guests with children under 14, we would be happy to consider your request.

Guest Comfort & Protection

For the comfort and protection of our guests, we have a strict no-smoking policy on our entire property, including the back porch, pool area, and yards. Guests who violate this policy will be asked to leave and will be charged for their entire reservation. There is a $500 fee charged to reclaim a room to a smoke-free status which will be charged to your credit card without exception.

photoshoot requests

If you would like a professional photoshoot during your stay at the Blue Horse Inn, you must have written permission at least two weeks in advance of the event (e.g., perhaps you and your wedding party are staying with us and you would like your photographer to shoot photos). Our first priority is the experience of our guests, and we need to be able to plan accordingly.  Depending on the duration and complexity of the photo shoot, there may be a fee for the photo shoot. We will need to know the total number of people at the photo shoot and which spaces will be used in the photoshoot.

Any photoshoots that happen without prior approval will be kindly asked to leave.

If you have booked the Blue Horse Inn as your wedding venue and have paid the venue fee, you are exempt from this policy.

DAMAGES

We know accidents can happen and appreciate it when guests tell us right away if something happens to our furniture, fixtures and equipment. But if the damages are very costly and are due to a guest's negligence, there may be a fee to clean, repair, or replace an item.

ACCESSIBLE ACCOMMODATIONS

• For guests with an auditory impairment, we have a fire alarm system providing auditory alerts located in our reception hall, dining room and hallways.
• For guests with mobility restrictions, please be aware that there are stairs to the front entrance and back porch.
• Once inside the Inn, guests with mobility restrictions have access to the living room, reception hall, library, dining room and music room. They are all located on the first floor.
• Room 10 is located on the ground floor features an outside entrance ramp and does not require the use of stairs.  The bathroom offers a separate walk-in shower and is large enough to accommodate a wheelchair.  There is a grab bar and a seat in the shower. There is a secondary door leading to the interior of the Inn and all common areas.
• For those guests with limited accessibility, rooms 1 through 8 are located on the second floor and require the use of stairs. The bathrooms in these rooms are not handicapped accessible.
• For those guests with limited accessibility, room 9 is located on the first floor and does not require the use of stairs. The bathrooms in this room are not handicapped accessible.
• We do not have an elevator in the building.
• We do not have braille signs in the building.
• There are stairs from the parking lot to the sidewalk that leads to the entrance ramp for room 10. 
• There is street parking in front of the inn, which does not require stairs to reach the entrance ramp for room 10. No overnight street parking is allowed during the winter months.
• We offer a wake-up knock/call as well as assistance with luggage from the car to your room.

For special accommodation needs, please call us directly at (802) 457-9999 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

In addition, we work to ensure every guest who wishes to visit can do so regardless of their physical abilities. Among the ways we comply with ADA:

• We ensure that individuals with disabilities can make reservations during the same hours and in the same manner as individuals without disabilities.
• We have identified and described accessible features in our bed and breakfast and guest rooms in detail to allow individuals with disabilities to determine whether our B&B meets their needs.
• We ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented.
• We guarantee that the specific accessible guest rooms, once reserved, are held for the reserving customer. We make reasonable efforts with third-party reservation systems to make accessible rooms available through at least some of these services and they must provide these third-party services with information concerning the accessible features of the hotel and the accessible rooms.
• Guests with legitimate service animals as defined in the ADA will be provided access to all areas of the inn afforded to those without service animals.

WEBSITE ACCESSIBILITY

We are committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology.

Please be aware that our efforts are ongoing. You may email us at jill@thebluehorseinn.com or call us at (802) 457-9999 with questions or concerns regarding ADA accessibility issues, including issues accessing the website.

Privacy Policy

We are committed to protecting your privacy and safeguarding your information.

Information Collection

As part of our normal course of business, it is necessary to collect personal information to secure your reservation. It may include personally identifiable information, however, it will not be disclosed to anyone unless we are specifically requested to do so by you. We do not provide or sell any information we collect on our website or through our reservation system to any third parties or any person or entity.

Security

Our reservation system is state of the art and uses every available security tool to safeguard your personally identifiable information. Should you ever feel there has been a breach of this information from our system please contact us immediately.

All payment information is encrypted using Secure Sockets Layer (SSL) software so that it remains private and confidential. SSL software is the recognized standard by which all banks, credit card companies, and other financial institutions protect this highly confidential data.

Concierge

We will be happy to recommend dining, theater, driving trips, and directions or maps.